Dee Hardwicke Studio Shop

Shipping & Delivery

Our shipping policy applies to orders for delivery within the UK and Ireland.  For other destinations, please see our International Delivery section below.

For stocked items our aim is to dispatch your order within 48 hours of receipt, although please allow up to 5 working days for dispatch. Delivery times quoted are exclusive of dispatch lead-time.

If required, we may be able to dispatch your order for next day delivery. Please email sales@deehardwicke.co.uk to check that this is possible before placing your order. We will send a confirmation email once your order has been dispatched.

Items will routinely be delivered by standard parcel post or courier. Orders up to £15 will be charged postage and packing of £3.50.  Orders up to £75 will be charged postage and packing of £4.95, and orders over £75 qualify for free standard delivery (excluding tile orders). 

Tile orders  

All our tiles are handmade and finished to order, therefore are excluded from both the shipping policy stated above, and the standard returns policy.  Upon receipt of your order, you will receive an email with a specific dispatch estimate, but as a guide the following lead times will apply:

        Orders of up to 5 tiles - 1 week to dispatch 

        Orders of up to 200 tiles - 2 to 3 weeks to dispatch 

        Orders of over 200 tiles - 3 to 4 weeks to dispatch

Please ensure you select the appropriate delivery charge for your tile order at the checkout, depending on the total number of tiles in your order (other homeware or tableware items included in your purchase will be covered by the single delivery fee and dispatched immediately).  Please note that orders containing tiles are not eligible for free delivery.  The following scale of charges is applicable to tile orders:

 

        Up to 10 tiles in order - £7.50 

        Up to 50 tiles in order - £15.00 

        Up to 100 tiles in order - £20.00 

        Up to 200 tiles in order - £30.00 

        Up to 300 tiles in order - £40.00 

        Over 300 tiles in order - £50.00

Please note that as all our tiles are made to order, they are not eligible for return.  Therefore, we strongly advise you to order sample tiles before placing your full order.

Please email sales@deehardwicke.co.uk if you have any questions about placing a tile order. 

International Delivery

For delivery outside the UK & Ireland, please email sales@deehardwicke.co.uk for a quote prior to placing your order.

Returns Policy

If, for any reason, you are unhappy with your purchase and wish to return your goods, you must write to us by email at sales@deehardwicke.co.uk within 3 days of receipt for us to authorise your return. Goods must then be returned within 7 days of receipt for a full refund or exchange of the product value only (the cost of any postage charges will not be refunded). You will also be liable for the shipping costs of returning the goods to us. All items must be returned unused and in saleable condition in its original packaging. We take no responsibility for any returned items that are lost or stolen. Once we confirm receipt of your goods in saleable condition, we will issue a full refund (to the original payment card) or exchange credit.

As per our Tile Order paragraph above, tile purchases are excluded from this returns policy.  We strongly advise you to order sample tiles before placing your full order.

If your goods are damaged upon receipt, please email us at sales@deehardwicke.co.uk within 3 days of receipt for a replacement or full refund.

Cancellations

 

You must contact us by email at sales@deehardwicke.co.uk prior to dispatch to cancel your order. If your order has already been dispatched, goods may be returned in accordance with the returns policy stated above.

 

Last updated 20 July 2016

 

 

 

 

About Dee

I am a ceramic artist with a rich and diverse portfolio inspired by my love of the British landscape and steeped in the artisan tradition of the Arts & Crafts movement. I trained in the fine arts, studying painting and sculpture before undertaking an apprenticeship with Quaker potters in the Welsh Marches. My business now encompasses everything from creating bespoke tiles and mosaics, to working with carefully selected companies to design beautiful chinaware, stationery, rugs and flooring that bring joy and a welcome splash of colour into everyday life. My passion for knitting and working with beautiful yarns has blossomed into a series of knitting books, bespoke knitted pieces and knitting design workshops. I’m endlessly inspired by the natural world surrounding my home between the Black Mountains and the Brecon Beacons. I’m never without my sketchbooks, and their pages quickly become filled with all of the enchanting details that catch my eye throughout the seasons, from the colours and patterns of a wild flower meadow on a summer’s day, to the ethereal quality of a butterfly’s wings, or the tranquillity of an ancient forest emerging from the dawn light. My sketchbooks become a celebration of nature as I fill their pages with drawings, watercolours, pressed leaves and flowers. I often find beauty and inspiration in the most unlikely places – perhaps the crack in a corner of a building where a delicate yet brightly coloured flower has taken root – and it’s often the tiniest of details that plants the seeds of a design. Based in a studio in the historic market town of Monmouth, I work with a variety of materials such as clay, paper and wool to develop my designs into beautiful products. I derive enormous pleasure from the way in which each material responds differently, stimulating and guiding the creative process.

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